Frequently Asked Questions

Yes, we offer direct billing for frames purchased in-store through insurance providers like Greenshield, Provider Connect, Blue Cross and many more!

With the purchase of glasses, you receive a comprehensive care plan that includes lifetime cleaning and adjustments. So, if you need your glasses adjusted or repaired, just bring them in and we’ll take care of it for you as it is part of our after sale services.

Please have your contact lens case, glasses, and any medication information ready for your exam. Check the entire guide for your eye exam!

Certainly! Once your exam is complete, we’ll provide you with a copy of your prescription.

A comprehensive eye exam starts at $90. 

• For people 65 years of age and over, the eye exam is covered by OHIP
• Eye exams for children 19 and under are covered 100% by OHIP.

Additional fees may apply for services like contact lens fittings, form completion, Retinal Imaging and other specialized procedures.

Maintaining good eye health is important for everyone!  Here’s a general guideline for how often you should schedule an eye exam:

• Children and seniors (65+): Annual eye exams are recommended.  
• Adults (20-64): Every two years is usually sufficient.

However, you may need more frequent exams if you wear contact lenses, have existing eye conditions, or are advised by your optometrist.  

Good news! You might be covered by OHIP for your eye exam.  Check here https://ohipupdates.ca/ to learn more about coverage and eligibility.

It’s important to prioritize your child’s eye health from an early age. Here’s a general guideline for when to schedule their first eye exam:

Around 6 months: If you notice any signs of vision problems, such as a “lazy eye” or difficulty focusing, an eye exam can be beneficial even at this young age.

Before starting school (3-5 years old): This helps ensure their vision is ready for learning and they have the necessary tools to succeed in the classroom.

Even if you don’t observe any issues, it’s wise to consult with your optometrist to determine the best schedule for your child’s individual needs.

Eye emergencies require immediate attention!

If you experience any of the following, please contact us right away to schedule an emergency appointment:

• Sudden loss of vision
• Flashes of light
• Foreign object in your eye
• Severe eye pain

Other symptoms like eye discomfort, eyelid irritation, or gradual vision changes may also warrant urgent care depending on their severity.

When in doubt, don’t hesitate to contact us. We’re here to help you protect your precious eyesight!

It can be confusing to understand the different roles in eye care. Here’s a simple breakdown of the distinctions between opticians, optometrists, and ophthalmologists:

Optician:

• Think of them as eyeglass experts. Opticians help you select and fit eyeglasses and contact lenses, ensuring proper comfort and vision correction. They also adjust and repair frames.  
• When to see them: After receiving a prescription from an optometrist or ophthalmologist, or if you need adjustments to your existing eyewear.

Optometrist:

• Your primary eye care provider. Optometrists perform comprehensive eye exams to assess your vision and overall eye health. They diagnose and manage common eye conditions, prescribe glasses and contact lenses, and provide guidance on eye care.  
• When to see them: For routine eye exams, vision changes, eye infections, or if you have concerns about your eye health.  

Ophthalmologist:

• Eye surgeons and specialists. Ophthalmologists are medical doctors specializing in the diagnosis, treatment, and surgery of eye diseases and conditions. They manage complex eye issues and perform procedures like cataract surgery, LASIK, and glaucoma treatment.  
• When to see them: For complex eye conditions, surgical needs, or referrals from your optometrist.